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Terms & Conditions

If you wish to use our Services, you must read and agree to be bound by our policies relating to those Services. In particular, your attention is drawn to our policies relating to the terms of purchase.If you are aged under 18, you must let your parent or legal guardian know before you register to use this Website or any of the Services and you represent and warrant that you have obtained the consent of your parent or legal guardian to purchase the products offered for sale in the Website.

AVAILABILITY OF THE WEBSITE

You acknowledge that it is technically impossible that the Website will be provide free of defaults and that Pheromone cannot take any responsibility for this, defaults may lead to the temporary unavailability of the Website, and that the operation of the Website may be adversely affected by conditions and performances outside Pheromone’s control, such as, for example, transmission and telecommunication links between Pheromone and you and between Pheromone and other systems and networks. While Pheromone has tried to accurately display the colors and shape of products,the actual colors and/or shape You see will depend on your monitor and may not be accurate.Pheromone may at any time, temporarily or permanently modify or interrupt, all or part of the Website in order to perform maintenance work and/or make improvements and/or changes to the Website. Pheromone is not liable for any modification to or suspension or interruption of the Website.

TERMS OF SALE

In order to make purchases on the Website, you must provide your personal details,including your real first and last name, valid mobile telephone number, valid e-mail address, payment details, valid billing address and other requested information as indicated. You represent and warrant that the payment details you provide are valid,complete and correct and confirm that you are the person referred to in the billing information provided.

1; You agree that 20% amount will be deducted from total value for cancelling order.

2: Once goods dispatched/delivered from factory then neither money will be refunded nor cancellation of the order will be accepted for whatsoever reasons.

3:Pheromone will take 7 working days to refund for cancelled order.

4:Pheromone will not be liable to pay to any third party for the purpose exchange or return goods, such as shipping, cargo and courier.

5: Delivery within U.A.E will take three working days and customer has to bare the delivery charges for the purchases of below 5000 A.E.D.

6: Customers are responsible for shipping and cargo internationally.

7: Pheromone will provide the goods at its premises and supporting documents for shipping. Documents include commercial invoice, delivery note and packing list.

8: You acknowledge and agree that Pheromone may amend any Terms at anytime by posting the relevant amended and restated Terms on the Site. By continuing to use the Services or the Sites, you agree that the amended Terms will apply to you.

10: The Terms may not otherwise be modified except in writing by an authorize officer of pheromone.

Order of the product

The products appearing for sale on the Website are subject to acceptance and availability. If, for any reason following the placement of an order for product(s), we are unable to supply a particular product, we will inform you as soon as possible.

1:  All orders are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including inaccuracies, or errors in product or pricing information, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the Terms and Conditions or any other problem identified by us.

2: Once your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, it is a confirmation that we have received it.

3: Every effort is made to make sure all details on the Website are accurate,however we may from time to time discover an error in the pricing of products.If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the product(s),we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

4: By confirming your purchase at the end of the order process, you agree to accept and pay the full amount payable for the product(s) as set out in your order. Note: amount payable to Pheromone is exclusive of any shipment
charges applicable to that order.

5: The price of the products shown on the Website and delivery charges are shown in UAE local currency (AED) and are exclusive of any applicable taxes or import/export duties.

6: All credit card payments are subject to validation checks and authorization by the issuer. If the issuer of the credit card refuses to authorize payment, we will not be liable for any delay or non-delivery. We will cancel your order and contact you for an alternative method of payment.

7: The details on the credit card used to make the payment must match the exact ID information of the cardholder as held by the issuer. Payment will be debited and cleared from your account upon completion of the packing of your order by Pheromone. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it.

8: No credit cards’ details will be stored, sold, shared, rented or leased to any third parties except by our online payment gateway service provider.

9: We take reasonable care to make the Website secure. Rest assured that your card number will be protected using SSL (Secure Socket Layer). SSL is a security technology that encrypts your card details and provides a secure connection between Internet browsers and websites, allowing you to transmit private data online. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

 

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